Your safety is our top priority. Jibu implements rigorous standards across food handling, delivery, and payments to ensure every experience is safe and secure.
Food Safety
- All partner restaurants meet local health department standards.
- Food is packaged in tamper-evident containers.
- Temperature-controlled delivery bags keep food fresh.
- Regular kitchen inspections and hygiene audits.
Rider Safety
- All riders are vetted with background checks.
- Riders wear branded helmets and safety gear.
- Real-time GPS tracking for every delivery.
- Insurance coverage for all active deliveries.
Payment Security
- All online payments are encrypted with SSL/TLS.
- We do not store your full payment details.
- Mobile Money transactions are verified by PIN.
- Dispute resolution available for any billing issue.
Data Privacy
- Your personal data is stored securely and never shared with third parties without consent.
- You can request data deletion at any time.
- Two-factor authentication available for accounts.
- GDPR-compliant data handling practices.
Report an Issue
If you encounter any safety concern — suspicious activity, food quality issues, or rider behavior — please report it immediately. We investigate every report within 24 hours.
Contact SupportYour safety matters. If you ever feel unsafe, contact us immediately. We're here 24/7 to help.