We understand plans change. Here is everything you need to know about cancelling an order on Jibu.
5-Minute Window
Free cancellation within 5 minutes of placing your order.
Full Refund
Full refund to your original payment method when cancelled within the window.
After 5 Minutes
Contact the restaurant or our support team for assistance.
Cancellation Windows
| Timing | Cancellation Policy | Refund |
|---|---|---|
| Within 5 minutes of ordering | Free cancellation | Full refund |
| After 5 minutes, before preparation | Subject to restaurant approval | Full refund if approved |
| During preparation | Limited | Partial refund (restaurant discretion) |
| After preparation / out for delivery | Cannot cancel | No refund — follow returns process |
| Restaurant cancelled your order | Automatic | Full refund |
How to Cancel
1
Order HistoryOpen your Order History in your account.
2
Find OrderFind the order you want to cancel.
3
Cancel OrderTap "Cancel Order" if within the 5-minute window.
4
Request CancellationIf past 5 minutes, tap "Request Cancellation" to notify the restaurant.
5
Wait for ConfirmationWait for confirmation — you will receive a notification once processed.
What Happens After Cancellation
Within WindowInstant cancellation, full refund processed automatically.
Restaurant CancelsFull refund, no action needed from you.
Refund TimelineMobile Money within 24 hours, bank transfers 2-3 business days.
Jibu WalletCredits are available instantly for your next order.
Have questions about a cancellation? Contact our support team and we will help.