Help Center

Frequently Asked Questions

Find answers to common questions about Jibu.

general

4 questions

Jibu is South Sudan's premier food delivery marketplace, connecting customers with their favorite local restaurants for fast and reliable delivery right to their doorsteps.

Simply browse restaurants in your area, select your favorite dishes, place your order, and track its delivery in real-time. Your food will be delivered to your specified location.

Jibu currently operates in Juba, South Sudan. We are working on expanding to other cities soon.

Yes, Jibu allows you to pre-order your meals up to 7 days in advance. Simply select your desired delivery time during checkout.

orders_delivery

4 questions

Delivery times vary by restaurant and location, but most orders are delivered within 30-60 minutes. You can track your order status in real-time.

Yes! You can track your order in real-time through the Jibu platform. You'll receive updates from order confirmation to delivery.

Delivery fees are calculated based on distance. The fee is displayed clearly before you confirm your order.

You can cancel an order before the restaurant starts preparing it. For changes, please contact our support team as soon as possible.

payments

3 questions

We accept mobile money, credit/debit cards, and cash on delivery. Payment options may vary by restaurant.

Absolutely. We use industry-standard encryption to protect your payment information and never store sensitive card details.

Yes, you can add a tip for your rider through the app after delivery. 100% of the tip goes to the rider.

restaurant_partners

3 questions

Visit our Partner With Us page and fill out the application form. Our team will review your application and get in touch within 48 hours.

Commission rates are competitive and vary based on the partnership model. Contact our partnerships team for detailed information.

Restaurants receive orders through our dedicated restaurant dashboard, which provides real-time order management, menu updates, and performance analytics.

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Still need help?

Our support team typically responds within 30 minutes during business hours.

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