We stand behind every order placed on Jibu. If something isn't right, we'll make it right. Here's our policy on returns, refunds, and credits.
30
Minutes to report an issue after delivery
24
Hours to process most refund requests
100%
Satisfaction guarantee on every order
When Can I Get a Refund?
| Situation | Refund Eligible? | How to Claim |
|---|---|---|
| Order never arrived | Yes | Report within 30 min of estimated delivery |
| Wrong items delivered | Yes | Report within 30 min with photo evidence |
| Items missing from order | Yes (partial) | Refund issued for missing items only |
| Food quality issues | Case by case | Contact support with details and photos |
| Changed mind / no longer hungry | No | Refunds not available for change of mind |
| Order cancelled before preparation | Yes (full) | Cancel within 5 minutes of placing |
Refund Timeline
Mobile MoneyWithin 24 hrs
Bank Transfer2-3 business days
Wallet CreditInstant
Cash on DeliveryWallet credit
How to Request a Refund
1
Order HistoryGo to your Order History in your account.
2
Select OrderSelect the order you need help with.
3
Report IssueClick "Report an Issue" and describe the problem.
4
Upload PhotosUpload photos if applicable (recommended).
5
SubmitSubmit, our team will review within 24 hrs.
Your satisfaction is guaranteed. If we can't resolve your issue, we'll credit your Jibu wallet so you can order again on us.