Your health and safety matter to us. Learn how we handle food safety and what you need to know about allergens when ordering through Jibu.
Our Food Safety Standards
All partner restaurants are vetted and must maintain proper food handling certifications. We conduct regular quality checks and encourage customer feedback to maintain high standards.
Partners must provide valid health permits and food safety certifications before joining.
Riders use insulated bags to maintain food temperature during transit from kitchen to door.
Food is securely sealed to prevent contamination and tampering throughout delivery.
Allergen Information
If you have food allergies or dietary restrictions, please note the following important information:
- Menu descriptions may not include a complete list of all ingredients or allergens.
- Contact the restaurant directly through our platform for detailed allergen information.
- Cross-contamination may occur in restaurant kitchens. We cannot guarantee allergen-free preparation.
Reporting Concerns
If you have a food safety concern, please contact us immediately. Include your order number and specific details so we can investigate promptly.