Jibu is built on trust and respect. These guidelines help maintain a safe, welcoming community for everyone — customers, restaurant partners, and delivery riders.
Respectful Conduct
Treat everyone with dignity and respect. Harassment, hate speech, threats, or discriminatory behaviour of any kind will not be tolerated.
For Customers
- Provide accurate delivery information and be available to receive your order.
- Rate restaurants and riders fairly based on your actual experience.
- Communicate issues constructively through our support channels.
For Restaurant Partners
- Maintain accurate menu listings with correct pricing and availability.
- Prepare orders promptly and to the quality your customers expect.
- Respond professionally to customer feedback and order issues.
For Delivery Riders
- Handle orders with care and maintain proper hygiene standards.
- Communicate delays or issues promptly to customers and support.
- Follow traffic laws and safety protocols at all times.
Enforcement
Violations of these guidelines may result in warnings, account suspension, or permanent removal from the platform. We review all reported issues fairly and thoroughly.
Our moderation team investigates every reported issue. We believe in fair process — you will always be informed of any actions taken regarding your account.