Help Center

Get help with ordering, payments, delivery, and account management on Jibu.

Welcome to the Jibu Help Center. Find answers to common questions, troubleshooting guides, and step-by-step instructions for using our platform.

BrowseSearch for restaurants by cuisine, name, or location. Use filters to find exactly what you crave.

Select ItemsClick on a restaurant to view their menu. Add items to your cart and customize with modifiers or special instructions.

CheckoutReview your cart, apply promo codes, choose a payment method, and confirm your order.

TrackFollow your order in real-time from preparation to delivery.

Accepted Methods

Cash (USD/SSP), Mobile Money, Bank Transfers.

Pricing

All prices are displayed in USD. Your final charge may vary based on the restaurant's applicable currency.

Receipts

Digital receipts are emailed after every completed order.

Profile

Update your name, email, phone number, and delivery preferences in your account settings.

Addresses

Save multiple delivery addresses for quick checkout.

Order History

View past orders, reorder favorites, and leave reviews.

Order Not Showing

Refresh the page or check your internet connection. If the issue persists, contact support.

Payment Failed

Verify your payment details and try again. Contact your mobile money provider if issues continue.

App Not Loading

Clear your browser cache or update to the latest version of the Jibu app.

Still need help? Contact our support team and we'll get back to you within 30 minutes during business hours.